Agent Logistics ( CCView )


AcquView

Agent Logistic module enables contact center managers to monitor and proactively manage agent performance in "real-time".

  • Agent Logistic allows Agents to Login and Logout over CCView portal.
  • This action will intimate the system with Agents presence.
  • Agent can Login with their unique User ID & Password to access the activity against planned work schedules.
  • Managers can choose what information is displayed for each agent based on Login Status.
  • This can include agent name and current status as well as login and non-active times for the day.

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