Auto populating callerís information on screen
Screen popup application will populated callerís relevant information from database on Agentís screen;
on every incoming call. This will save some time manually populating the data.
It is capable to deliver any database page at same instant of call arrival.
Information displayed is based on;
- Caller ID ,
- Callerís IVR inputs
- ACD rules
- Queue receiving the incoming call
Screen popup application allows user to access relevant information without accessing database/CRM directly.
Multiple screen popups are possible.
Automatically deliver any database/CRM page on screen at same instant of call arrival
This will allows Agent to access the database
Identify callers and the services they are requesting in real time
Allows multiple screen pops, based on queue, ACD or specific parameters
Readily verify and update database records
Agent can query Database or CRM using a query to determine if the caller exists in database/CRM.
Facility of schedule the call back on request.
Allows Agent to update database & write comment/remark.
Popup screen can display;
- Callerís information
- Callerís previous interaction history
- Script or questionnaire to help agent for interaction
- Option to tag Comment & Disposition
- Easy to use :
- Offers easy access to calls information & saves time.
- Offers previous interaction history for reference while dealing with caller.
- Productive :
- Saves time with quick access to relevant information
- Helps to improve efficiency with automatic and easy access.
- Customize Operation :
- Popup window can be customize as per required data field and functionality.