PAudium-web is the module that offers browser-based User Interface for PAudium
This enables to access the system from any computer of the organization network.
With web based user interface access can be offered to multiple users at same time as per the profile/Hierarchy of user.
This User Interface of the voice logger helps the supervisors/managers and the top-level management to administer and monitor many of the functions sitting in any part of the world.
Offers browser-based User Interface for PAudium.
Allows access to historic audio recordings from any computer of the organization network.
Offers Profile based secure user access.
Multiple profile can be offered with different access authorities i.e. Team Leader, Supervisor, HOD, and Administrator.
Efficient built-in Query Engine offers flexibility to construct almost any possible query on conversation database.
Offers controls to Play, Pause or Stop the recorded filed.
Recordings can be directly downloaded using download button.
- Offers facility to tag comment on audio recording.
- Easy to use :
Secure access with User Interface.
- Can be accessed from any computer over organization network.
- Productive :
Facility of multiple access will enables to distribute monitoring task to relevant person.
- Reduces delays in work as no need to access application machine every time.
- Analysis & Reporting :
- Agent-wise, User-wise, Extension wise reporting is available.
Enhances customer relations by continuously monitoring how customers are tackled by various agents under various situations.
- Timely assessment of conversation records maximizes revenue