Telesoft :: Auto Attendant

IVRs Applications

Auto Attendant

Assures that every incoming call is attended

AutoAttendant is an interactive voice response system that automatically answers incoming call.

Its basic functionality is to greet the caller and route them appropriately. Thus callers hear a pleasant and cheerful voice 24-hours a day, 7 days a week without any attendant human fatigue.

Typically used to service high call volumes, and improve the customer experience.

Ensures 100% call answering 24/7 all 365 days.
Possible to deploy multiple Welcome Prompt
Caller will be greeted and serviced even on non-working hrs.
Logs will be maintained for every incoming call activity.
Offers analysis reports for call activity over PAutoAttendant.

Easy to use:
- Complete automated process for call answering and routing.
- No human intervention require.
Productive:
- Irrespective of attendant availability, it answers multiple call at a time.
- Improve the customer interaction experience.
Analysis & Reporting:
- Report is offered for incoming call traffic analysis Shows
Customize operation:
- Customize time bound greetings for every incoming call
- Holiday notification and greetings.