Agent Dashboard

Empower Agents to Create a Better Customer Experience

Agent Terminal empowers agents with advance tools and correct information which will make sure the Happy & satisfied customer.

• Agent Desktop is the User interface for AgentÎéÎ÷s to access the system.
• It offers complete view of tasks assigned for the day.
• It equips agents with the right tools to improve their productivity levels.
• It enables them to seamlessly manage customer interactionsÎåÎñÎñ
• It allows Agent to :
  • Announce its availability to the system
  • Access database
  • Update database
• Agent can Login with their unique User ID & Password to access the activity against planned work schedules.
• Managers can choose what information is displayed for each agent
• Agent Information Pane
  • Displays Logged in Agent's Information.
  • Options to select campaign.
  • Options to select calling Process: Inbound or Outbound
  • Offers Break options.
  • Ready Button will intimate system agents availability for calling process.
• Call Statistics
  • Agents gets to see their performance statistics which introduces magical quotient of employee motivation.
  • Live Call Statistics of logged in Agent
  • Missed Call History will be displayed below
• Disposition Statistics
  • Statistical data of Disposition status selected by agent while disposing the call.
  • In statistical figures or in graphical form.
  • Month-to-Date comparison for disposition statistics can be displayed