HR Database Integration
Sometimes the employee information may not be available over AD/LDAP so we need to deploy this product to establish the connectivity to organizationís Human Resource Database.
This module periodically collects the updated entries from HR database and uploads the same to PCoreView database. The advantage of this integration is to save the manual process of updating employee corrections in PCoreView database and to ensure that reports always show the current employee scenario.
Benefits of deployment
- Ensures that picture of organization hierarchy in call data analysis always remain in sync with reality
- Saves efforts of a person updating such moves and changes manually into call data analysis.
- Maintains the accuracy of call data analysis
- Call records are shown under correct heads so no complaints received from the employee about their telephone call statement.
- Builds trust on the analysis produced
- Call monitoring mechanism runs by itself since laborious task of updating employee configuration is automated.