An easy way to communicate performance metrics to group of Agents by displaying it on Wallboard.
Service levels, number of calls in the queue, number of calls abandoned, number of Agents available are some of the important metrics, to be considered, as they represent the heartbeat of the center.
Management can make sure these metrics are communicated with Agents on continuous basis in real-time; this will help agents to self-analyses and perform accordingly. Supervisors can identify the critical scenario and take actions as soon as possible.
In other words displaying such information on wall boards will help entire team to enhance team work and overall performance.
TELESOFT offers customize wallboard application that can be displayed on any available screen in Contact center.